Question 1

How long does delivery take?

Accepted Answer

Dhaka: 1-2 business days. Outside Dhaka: 2-4 business days. Express delivery available at checkout.

Question 2

What payment methods do you accept?

Accepted Answer

We accept bKash, Nagad, Rocket, Visa, Mastercard, and cash on delivery (COD) across Bangladesh.

Question 3

Is cash on delivery available?

Accepted Answer

Yes, COD is available across all 64 districts on orders under ৳25,000.

Question 4

What is your return policy?

Accepted Answer

We offer easy 7-day returns on most items. Products must be unused, in original packaging, with tags attached.

Question 5

Are all products genuine?

Accepted Answer

Absolutely. NovaCartZone sources directly from brands and authorized distributors. Every product is 100% authentic or your money back.

Question 6

How do I track my order?

Accepted Answer

Once your order ships, we'll send you an SMS and email with a tracking link. You can also track from your account page.

Question 7

Do you deliver outside Bangladesh?

Accepted Answer

Currently we only deliver within Bangladesh. International shipping is coming soon.

Question 8

How do I contact customer support?

Accepted Answer

Call +880 1316-859029, email novacartzone@gmail.com, or chat with us on WhatsApp — we respond within minutes.

Frequently Asked Questions

Common questions